Return Window: realdrseattle® Skincare accepts return requests within 30 days of the delivery date.

Return Eligibility: For health and safety reasons, skincare products must be unused, unopened, and in their original sealed packaging to qualify for a refund. Products that have been opened, used, or damaged after delivery are not eligible for return unless they arrived damaged or incorrect.

How to Request a Return: To initiate a return, email success@realdrseattle.com with the order number and reason for the return. Customers must receive return authorization before shipping any items back. Returns sent without prior authorization may not be accepted or processed.

Refunds and Processing: Once an authorized return is received and inspected, approved refunds will be issued to the original payment method within 5 to 10 business days. The time it takes for the refund to appear in the account may vary depending on the payment provider. Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged, Defective, or Incorrect Items: If an order arrives damaged, defective, or contains the wrong product, contact success@realdrseattle.com within 7 days of delivery. Include the order number, a description of the issue, and clear photos of the affected item and packaging. After reviewing the request, realdrseattle® Skincare will arrange a replacement or issue a full refund, as appropriate, at no additional cost to the customer.

Important Notes: Customers should wait for return authorization and instructions before sending any products back. Refunds are subject to inspection and approval under this policy. This policy does not limit any rights customers may have under applicable consumer protection laws.